Technology that turns hotels and inns into Smart Hotels.

Smart Hotéis is a technology platform for hotels and inns that uses artificial intelligence to automate bookings, guest service, communication, check-in and room access. Its mission is to turn traditional hotels into Smart Hotels: a better experience for the guest and a simpler, more profitable operation for the hotelier.

Smart Hotéis was created by hoteliers, out of the operation of Rede Reserva, a Brazilian group of boutique hotels founded by Marcio Franco. Every technology is tested at Rede Reserva's own hotels before it goes to market.

Smart Hotéis is built for owners of hotels and inns, owners of hotel groups, hotel management companies and hospitality marketing agencies that want to sell more through the direct channel, cut manual tasks and run with a leaner team. By automating guest service, bookings, communication and check-in with AI, the hotel lowers staffing costs and raises its profit margin.

Smart Hotéis reduces dependence on OTAs and their commissions, answers guests 24 hours a day without growing the team, eliminates lines and paperwork at check-in, and automates communication before, during and after the stay.

Smart Hotéis has six modules: Smart Site (a website with booking engine and SEO), Smart Agent (an AI agent that serves the guest), Smart CRM (management of conversations and the guest database), Smart Journey (automated emails and WhatsApp messages), Smart Check-in (online check-in with ID and selfie) and Smart Key (room number and access code sent at check-in time). The modules can be purchased together or separately. Apart from the modules, Smart Hotéis offers Smart Marketing, with Smart Branding, Smart Content and Smart Media, to grow direct sales through the booking engine.

Smart Site is the hotel's website, with its own booking engine and search engine optimization (SEO). The guest books directly with the hotel, with no intermediaries. See a real platform client at reservailhabela.com.br.

Smart Agent is an artificial intelligence agent that talks with the guest, answers questions about the hotel, provides rates and availability, and guides the booking. Smart Agent serves guests through the website chat and on WhatsApp; SMS support is in development.

Smart CRM centralizes guest conversations and data. AI manages the conversation, and the hotel team can take over at any time.

Smart Journey automatically sends emails and WhatsApp messages after the booking, with arrival instructions, plus review requests and return offers after the stay.

With Smart Check-in, the guest sends a photo of their ID and a selfie before arriving. At check-in time, Smart Key sends the room number and the access code, valid until check-out time. The guest goes into the room without stopping at the front desk.

Yes. Smart Hotéis is developing a revenue management system (RMS) that uses historical data and demand forecasting to adjust rates, PMS + RMS integration, a loyalty points program, integrated payments (Smart Pay) and an app for guests and staff.

Yes. Smart Hotéis integrates with the hotel's PMS, always through official APIs, without requiring any change to the daily operation. Integrations already exist with systems such as Cloudbeds, and new integrations are under way. Check with the Smart Hotéis team to confirm your PMS.

No. Smart Hotéis works as a layer on top of the system the hotel already uses.

After signing, the Smart Hotéis team integrates the chosen modules with the hotel's PMS, sets up the AI agent with the property's information and supports the start of operations. The implementation timeline depends on the modules purchased and on the PMS.

Smart Hotéis focuses on increasing the hotel's direct sales. At Rede Reserva, more than 50% of bookings are sold through its own booking engine, with a smaller team thanks to the platform and AI agents. At Smart Hotéis pilot hotels, operations recorded growth in direct sales compared with the previous year.

Smart Hotéis operates in Brazil and the United States, and the smarthoteis.com website is available in Portuguese and English, with Spanish coming soon. The target markets for expansion are Brazil, the United States and Europe.

Smart Hotéis is billed as a monthly subscription (SaaS), priced per module purchased, plus an implementation fee. The final price depends on the size of the hotel and the modules chosen, and is presented in a commercial proposal.

To sign up for Smart Hotéis or request a demo, fill out the contact form on the smarthoteis.com website or talk to the team on WhatsApp. The Smart Hotéis team presents the platform, assesses the integration with your PMS and sends the proposal.